Our comprehensive managed services model is designed to support every aspect of your IT infrastructure, from endpoints to networking systems, from enterprise applications to advanced technologies like Artificial Intelligence (AI), Machine Learning (ML), Internet of Things (IoT), and DevOps. We offer managed services remotely or on-site, rain or shine, and always tailored to your business needs.
Managed Cloud Application Services
GlobalXperts has been a trusted provider of managed IT services since 2005, guiding businesses of all sizes through the complexities of IT operations. With the rapid pace of technological advancement, companies are continually challenged to maintain a robust and scalable IT infrastructure while keeping up with emerging innovations. GlobalXperts ensures that businesses can focus on growth and innovation, knowing their IT environments—whether on-premises, cloud-based, or hybrid are expertly managed, secure, and optimized.
Our Managed IT Services Plans
Here are the three managed services tiers we offer. Each tier builds on the previous one, with more comprehensive offerings at the higher levels.
Tier 1: Basic IT Management
24/7 System Monitoring: Continuous monitoring of critical systems to ensure uptime.
Help Desk Support: Basic troubleshooting and remote assistance for end users.
Patch Management: Regular updates and patch installations for software and systems.
Antivirus and Malware Protection: Protection against viruses, malware, and other threats.
Backup & Disaster Recovery: Automated daily backups with recovery options.
Tier 2: Advanced IT Management (Includes all Tier 1 services)
Advanced Network Management: Proactive monitoring and optimization of network performance.
Cloud Optimization and Management: Cloud resource usage management for cost savings and efficiency.
Device Management (Mobile & Desktop): Centralized management of desktops, laptops, and mobile devices.
Vendor Management: Coordination with third-party vendors for software and hardware support.
User Training & Security Awareness: Regular sessions on best IT practices and cybersecurity. Chalk talk sessions on difficult tickets among NOC staff.
Tier 3: Comprehensive IT Management (Includes all Tier 1 and Tier 2 services)
Cybersecurity Incident Response: Full incident response in case of a breach or cyberattack.
Custom IT Strategy & Roadmap: Development of a strategic IT plan mapped to business goals.
Compliance Management: Ensuring systems meet industry regulations like HIPAA, GDPR, etc.
Data Analytics and Reporting: Advanced analytics tools to provide insights into performance and productivity.
AI/ML and IoT Support: Managing and supporting advanced technologies like AI, machine learning, and IoT with automation and optimized solutions to align with customer’s objectives.
Explore our managed services
Managed Collaboration Technologies
Are you looking for a comprehensive managed services solution for your collaboration technologies? We can help. Our team has extensive knowledge of: Cisco Unified Communications, Call Manager, and Cube, as well as E911 services SIP gateways and Telecom PSTN technologies.
Are you tired of managing your company’s IT issues alone? Our Managed Help Desk service provides you with a team of highly skilled technicians who will work around the clock to keep your systems running smoothly. Let us handle your IT needs so that you can focus on growing your business.
Are you looking for a solution to manage your applications? Our team of experienced professionals provides 24/7 support for all your application needs. We take care of everything from infrastructure management to application deployment and maintenance so you can focus on your business.
Do you need network operations support? Our Network Operation Center (NOC) is one of 3 centralized facilities that can monitor and manage your network infrastructure. The NOC is staffed by trained network professionals who monitor performance, diagnose and troubleshoot issues, and implement solutions to maintain the reliability, integrity, and availability of the network.
Are you concerned about the security of your organization’s sensitive data? Our Cyber Security NOC is designed to provide comprehensive protection against modern cyber threats. Our SOC provides 24/7 monitoring and support as well as advanced threat detection and response.
GlobalXperts, because of its unique international field services capabilities, offers on-site support consisting of problem troubleshooting, replacing/upgrading products, scheduled maintenance visits, emergency callouts when there is loss of service, etc. The engineer dispatched to the site will have real-time access to an SME at our NOC facility. This service with a 4-hour response can be made part of your SLA or as a one-off service. We currently support hundreds of cities throughout the United States and 120 other countries.
This tiered model gives businesses flexibility to choose the level of IT management they need, while allowing them to see value in upgrading to higher tiers.
Endpoint Management
GlobalXperts offers extensive endpoint management services, recognizing that endpoints represent one of the most vulnerable aspects of an IT infrastructure. These devices—whether desktops, laptops, mobile devices, or IoT—serve as gateways into your network and require constant monitoring, updating, and security enforcement to prevent breaches and downtime.
Our Endpoint Services Include:
Device Provisioning: Managing new device rollouts with custom configurations.
Unified Endpoint Management: A comprehensive approach to managing and securing all endpoints through a single console.
Patch Management: Ensuring all endpoints are updated with the latest security patches and software updates.
Endpoint Security: Implementing advanced threat detection, anti-virus, and real-time monitoring to identify and block potential vulnerabilities.
We manage the full spectrum of endpoints, including traditional workstations, mobile devices, and the rapidly expanding world of IoT.
Cloud Management
GlobalXperts’ cloud operations managed services can become an extension of your daily operations, supporting your business goals and objectives. Our team can deliver cloud capabilities to expertly support and simplify your operations through AI/ML tools, automation, and continuous innovation. We also concentrate on improving consistency, lowering costs and promoting compliance.
Infrastructure
Security
Applications & Endpoints
On-Premises
Private Cloud
Public, Hybrid, Multi-Cloud
Monitoring & Response
Ticket Escalation (L1 - L3)
Other Environments
Our managed services team can help activate and run a range of AWS transformation solutions that allow you to improve decision-making, increase productivity, and manage risk.
We can help you go beyond lift and shift to modernize and migrate your business with Microsoft Azure. Our teams can work with you to reimagine and drive critical cloud operations to help scale innovation, improve spending, and reduce cloud waste.
Accelerate your digital transformation. Whether your business is early in its journey or well on its way to digital transformation, Google Cloud can help solve your toughest challenges. AI creates entirely new ways to solve problems, engage customers, and work more efficiently.
We offer various options for cloud native monitoring services using either your network management systems (NMS) or GlobalXperts NMS tools to help you increase the availability and performance of your cloud applications and services. Our capabilities provide a holistic solution for gathering, analyzing, and responding to telemetry data from your cloud environment.
Cloud Management Solutions
Our cloud management solutions are crafted to enhance business value by driving innovation that goes beyond conventional IT services:
Provide flexible service delivery options
Enable responsive, data-focused operations
Boost efficiency with cloud-native automation and streamlining
Allow your team to focus on high-impact, value-driven projects
Hybrid IT Management
A hybrid strategy works best for many organizations. We provide tailored services to help you design, oversee, and enhance a hybrid IT environment that brings together the strengths of both on-premises and cloud systems.
Smooth workload transitions
Cloud-based backup and restoration
Cost efficiency with hybrid setup
Managed Database Services
Managing databases involves complex tasks like administration, patching, upgrades, and performance analysis, which can be highly resource intensive. Let us manage these challenges, so you can allocate your resources where they are needed most.
Upgrades and Patches
Our database management services include installing critical updates, patches, and upgrades to ensure your databases remain secure and operate at peak efficiency, reducing potential risks.
NOC - 24/7 DB Support
Our network operations center (NOC) operates around the clock, 24/7/365, providing real-time support for any database issues. In addition to remote troubleshooting, our NOC coordinates the deployment of engineers to on-site locations when necessary, ensuring swift and effective problem resolution.
Security Management
GlobalXperts secures your data both at rest and in transit using advanced encryption methods. We monitor vulnerabilities, perform audits, and apply necessary security updates to maintain top-notch protection for your databases.
Oracle Database Management
We provide comprehensive solutions across the entire Oracle technology stack. Our team has deep expertise in Oracle technologies, including Multitenant, Real Application Clusters (RAC), GoldenGate, Active Data Guard, Advanced Security, and RMAN.
Performance Optimization
GlobalXperts’ database experts enhance performance by analyzing system metrics, identifying bottlenecks, and optimizing configurations, indexes, and query plans. We monitor resource usage and scale accordingly for faster, more efficient query execution.
Microsoft SQL Database Management
We have in-depth expertise in optimizing Microsoft SQL environments. GlobalXperts' certified SQL DBAs are experienced in handling multi-tenant setups, Always On Availability Groups (AOAG), Always Encrypted, Dynamic Data Masking, and JSON Support.
Amazon (AWS) Database Management
Our team has specialized knowledge and experience with AWS database services, including Amazon RDS for relational databases, Amazon DynamoDB for NoSQL solutions, Amazon Redshift for data warehousing, and Amazon ElastiCache for in-memory caching.
Incident Diagnosis and Resolution
Our team continuously monitors database performance, enabling rapid identification and resolution of issues, minimizing downtime, and keeping your business processes running smoothly.
Systems and Infrastructure Management
Your IT infrastructure is the backbone of your organization’s business operations, from managing workloads to storing critical data.GlobalXperts ensures that your servers, storage solutions, and virtualization platforms are secure, efficient, and optimized to meet the demands of your business.
Our managed services cover the full range of infrastructure components, delivering the operational excellence you need:
On-premises Data Centers
Cloud Environments
Hybrid IT Environments
Storage Systems (SAN, NAS)
Virtual Machines
IaaS Solutions
Application and Software Management
In today’s competitive landscape, applications are key drivers of productivity, innovation, and customer engagement. GlobalXperts delivers comprehensive management services to ensure your critical software operates at peak performance and stays secure.
From enterprise applications to specialized software, GlobalXperts ensures smooth, uninterrupted performance:
At GlobalXperts, our mission is to deliver comprehensive, forward-thinking IT solutions that empower your business. Whether managing legacy systems or deploying advanced technologies, we are your trusted partner in ensuring your IT infrastructure supports growth and fosters innovation. Tell us about your business needs. Contact us today.
Why Choose GlobalXperts for Managed Services?
Global Coverage: Over 120 countries supported with local technical resources.
24x7 Availability: Round-the-clock support for emergencies and planned maintenance.
Cost Efficiency:Avoid staffing overhead while accessing skilled IT professionals when and where you need them.
