GlobalXperts Field Services

Remote Services

Our Remote Services provide businesses with instant, expert IT support, reducing response time and enabling efficient issue resolution—no matter where you are located.

• Streamline new software rollouts with confidence. We ensure accurate and efficient deployments to prevent disruptions and improve productivity.
• Gain visibility into your IT environment. Our IT discovery services identify assets, systems, and dependencies to streamline optimization and upgrades.
• Customers and Smart Hands technicians that we dispatch can access our subject matter experts remotely to solve complex IT issues quickly, minimizing downtime and risk to your critical systems.

On-Site Services

When remote support isn’t enough, GlobalXperts dispatches expert engineers to provide hands-on solutions.

• IT issues don’t wait, and neither do we. Our four-hour on-site response ensures critical problems are addressed immediately—day or night.
• From hardware failures to network disruptions, our skilled engineers resolve issues efficiently, minimizing downtime and restoring system functionality.

Technology Refresh

Outdated IT infrastructure hinders performance and increases costs. GlobalXperts handles end-to-end technology refresh projects with ease.

• Device Replacement: Upgrade routers, servers, switches, and other aging devices to optimize performance.
• Global Reach: With resources in over 120 countries, we simplify the technology refresh process for multinational organizations.
• Efficient Management: Seamlessly replace, configure and commission outdated hardware with minimal disruption to your operations.

Smart Hands Support

Our Smart Hands technicians act as your on-demand, on-site IT team to handle critical tasks.

• Deploy and optimize IT infrastructure with precision. From servers to network devices, we ensure everything is installed, organized, and functional.
• Keep systems secure and up-to-date with upgrades, patching, and proactive management.
• Prevent downtime with scheduled visits that identify and address potential issues before they escalate.

On-Site Troubleshooting

GlobalXperts’ Smart Hands technicians are the eyes and boots on the ground for our subject matter experts (SMEs). From our NOC, SMEs can direct the efforts of our technicians and answer their questions on troubleshooting any time—day or night.